This Privacy Policy explains how fmb collects, uses, stores, and protects the personal information of players in the Philippines. By using our platform, you agree to the practices described here. We are committed to keeping your data safe and handling it with full transparency.
Last updated: June 2025 · Applies to all fmb accounts in the Philippines
A clear look at the personal data fmb gathers and how it is usedto keep your account secure and your experience personalised.
When you register on fmb, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account in line with Philippine gaming regulations. We also collect a copy of a valid government-issued ID to confirm your identity and age before you can deposit or withdraw funds. Your account details are stored securely and are never shared with unaffiliated third parties for marketing purposes. You can update most of your account information at any time through your profile settings.
To process deposits and withdrawals in Philippine pesos, fmb collects payment method details such as e-wallet account references, bank account numbers, and transaction identifiers. We do not store full card numbers or sensitive authentication credentials on our servers. All payment data is handled through encrypted channels that meet industry security standards. Transaction records are retained for the period required by applicable Philippine financial regulations and gaming compliance rules. If you have questions about a specific transaction, our support team can access the relevant records to assist you.
When you access fmb through a browser or the mobile app, we automatically collect technical information including your IP address, device type, operating system, browser version, and session timestamps. This data helps us detect unusual login activity, prevent unauthorised access, and optimise the platform for the devices most commonly used by Filipino players. We also record which games you play, how long your sessions last, and which features you interact with most. This usage data is analysed in aggregate to improve platform performance and personalise your experience. It is not used to identify you individually for advertising purposes outside of the fmb platform.
Any messages you send to fmb through live chat, email, or in-app support are stored as part of your account record. These records allow our support team to provide consistent assistance and to review the history of any ongoing issue. Communication logs are also used for quality assurance and staff training purposes. We do not share the content of your support conversations with third parties except where required by law or regulatory investigation. You may request a summary of your support history by contacting us directly.
Your personal information is used only for the purposes described here, and we take active steps to keep it secure at every stage.
fmb uses industry-standard encryption to protect data in transit and at rest. Access to personal data is restricted to authorised staff only, and all internal access is logged and audited regularly. We conduct periodic security reviews to identify and address potential vulnerabilities before they can affect player accounts.
Aggregated usage data helps us understand how Filipino players interact with live casino, slots, and bingo features so we can prioritise improvements that matter most. We use this data to fix bugs, optimise load times on mobile networks, and develop new features that match local player preferences. Individual player data is never sold to advertisers or data brokers.
We may send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. With your consent, we may also send promotional messages about new games, VIP rewards, or platform updates. You can opt out of marketing communications at any time through your account notification settings or by contacting support.
As a licensed gaming platform serving the Philippines, fmb is required to retain certain player records for compliance with anti-money laundering regulations and gaming authority requirements. We may share data with regulatory bodies or law enforcement agencies when legally obligated to do so. Such disclosures are made only to the extent required and are handled with strict confidentiality.
fmb works with trusted game providers, payment processors, and identity verification services to deliver a complete gaming experience. These partners receive only the minimum data necessary to perform their specific function and are contractually bound to handle it in accordance with applicable data protection laws. We do not permit partners to use your data for their own marketing purposes.
We retain your personal data for as long as your account is active and for the period required by Philippine law after account closure. Once the retention period has expired and there is no legal basis for continued storage, your data is securely deleted or anonymised. You may request early deletion of certain data types by submitting a request to our support team, subject to our legal obligations.
Under the Data Privacy Act of the Philippines, you have specific rights over your personal information held by fmb.
You have the right to request a copy of the personal data fmb holds about you at any time. We will provide this information within a reasonable timeframe and in a format that is easy to understand. Requests can be submitted through our support team, and we may ask you to verify your identity before releasing any data.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your profile settings, or contact support for changes that require manual review. We aim to process correction requests promptly to ensure your records remain accurate.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and there is no other legal basis for processing. Please note that certain data must be retained to comply with Philippine regulatory requirements, and erasure requests will be fulfilled to the extent permitted by law.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests. To exercise this right, contact our support team and we will review your request and respond within the timeframe required by applicable law.
Quick answers to what Filipino players most often ask about data privacy on fmb.
If you have any concerns about how fmb handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ page for more information about how the platform works.